Review Policy, Ranking and Sponsorship Rules

本文为草稿，待 BC 律师审阅 / Draft — pending review by a BC lawyer

Parent reviews are one of the most important parts of this site. These rules keep reviews honest and useful, and protect children and every parent who writes one. By submitting a review you agree to this policy and our Terms of Service.

1. What can be reviewed

Ten kinds of things can be reviewed, each with its own questions:

• Clubs: coaching, player development, communication, fairness and playing time, value, culture and safety.
• Academies and sports schools: instruction, progress, scheduling and make-up classes, facilities, value.
• Community leagues and city programs: instructors, how much your child enjoyed it, organization, value.
• Camps: content, enjoyment, safety and supervision, organization, value.
• Private coaches who have opted in: a private coach can be reviewed only after they apply and choose to publish a profile on this site.
• Adult club, academy and team coaches (head coaches, adult assistant coaches, technical directors and similar staff): teaching, communication, fairness and playing time, player development, respect and encouragement. Only after the coach has claimed their own page; see section 2A.
• Tournaments (each edition separately): organization, well-matched competition, officiating, venues, value, spectator experience.
• Leagues (a whole season): organization, well-matched competition, officiating, communication, value.
• Tryouts (reviewed separately as an experience with an organization): clear criteria and process, how results were shared, fair selection, reasonable fee.
• Venues: facilities, spectator comfort, access and parking, cleanliness.

A club's seasons, tryouts and camps are rated and shown separately, and you can filter reviews by experience and by age band.

2. What cannot be reviewed or included in a review

• Any child. Do not review children, including your own. Do not name a child or include details that could identify one, such as a jersey number, a team-age-position combination, a school, physical description or photos.
• Individuals. Volunteer coaches, team managers, parent volunteers, school teachers (including teachers who coach school teams), under-18 assistants, referees and other individuals are not rated. We never rate an individual referee: many referees in youth games are teenagers themselves, so officiating is rated only as part of a tournament or league. The only people rated by name are opted-in private coaches and the adult club coaches described in section 2A. When you review a program or organization you may describe coaching, communication and management, but do not name or identify individuals there; a coach's own page is the place for that. If you have a concern about a person, raise it with the organization or school directly.
• Serious allegations. Anything involving a crime, abuse, harassment, sexual misconduct or physical safety is not handled as a review. Use the confidential report channel instead (see section 9).
• Experiences older than 24 months. We accept first-hand experiences from the last 24 months only.
• Second-hand stories. Write only about what you and your child experienced yourselves, not rumours.
• Fake, paid or incentivized reviews, and undeclared conflicts of interest (see sections 4 and 5).
• Other prohibited content: personal contact details or addresses; personal attacks or insults; discriminatory or hateful language; threats; advertising or spam; off-topic content; anything that infringes someone else's rights.

2A. Named club coaches

An adult coach of a club, academy or team is reviewed by name only after the coach has claimed their own page here. This is the same rule as for private coaches: we rate people by name only once they have chosen to be listed.

• Who can be added: adult head coaches, adult assistant coaches, technical directors, program directors and skills trainers who work for the organization. Never referees, assistants under 18, volunteer parents or school teachers.
• Checked before it goes live: an editor checks each new coach page (that the person coaches at that organization and is an adult) before it is published. Pages use the name the organization uses publicly.
• No reviews until the coach claims the page: a parent can suggest a coach, but until the coach claims the page (we confirm their identity) it is not listed on the organization's page and cannot be reviewed. Until then, share your experience of the coaching in the organization's own rating, without naming anyone.
• Reviews: every review is checked before it appears, like all reviews here, and is about the coaching itself. Scores show from 3 reviews. Individual coaches are never ranked.
• The coach's side: a coach claims their page (we confirm their identity) and can then post a short statement and reply once to each review. Claiming does not let a coach edit or remove reviews.
• Corrections and removal: anyone can ask for a correction or removal using "Ask for a correction or removal" on the coach page (see section 8). A request saying the person is not an adult staff coach at that organization hides the page until we decide.

3. What a review contains

• Star ratings: an overall rating plus quick ratings for areas such as coaching, communication, organization and value.
• Tags: up to 5.
• Text (optional): your specific experience.
• Your child's age band and participation period: an age band (for example 8–10) and approximate start and end months only. We do not collect a child's name, birth date or school.
• Conflict-of-interest declaration: required if one applies (see section 4).

4. Who can review, and how often

• You must be a registered user aged 18 or older, and the parent or guardian of a child who took part in the program.
• Reviews can come from a parent or guardian, or from the athlete themselves if they are 18 or older (you choose when you submit).
• One review per account for the same thing and the same experience (season, tryout, camp …) per season, and one per tournament edition.
• The experience must be within the last 24 months.
• Conflicts of interest must be declared. If you are an employee, coach or board member of the organization, a family member of one, or have a business relationship with it, you must tick the declaration box and briefly describe the relationship. People connected to a competing organization should not review competitors; if they have a genuine first-hand experience (for example their child trained there), they must declare the connection. Reviews with an undeclared conflict of interest will be removed.

5. No fake, paid or incentivized reviews

• No one may pay or be paid for a review, or offer or accept discounts, gifts, refunds, tryout priority, playing time or any other benefit in exchange for a review, a positive review, or a changed review.
• Organizations may not invite only satisfied families to review, or make anything conditional on removing or changing a negative review.
• No impersonation, multiple accounts, ghost-writing or bulk submissions.
• The site's own give-to-get unlock (section 13) is the only reward connected to reviewing, and it is exactly the same for positive and negative reviews.
• If we find a breach, we will remove the reviews involved and may suspend or close the accounts involved.

6. When reviews appear

To protect reviewers (in a small program, one or two reviews can be easy to trace back to a family) and to avoid one or two reviews skewing the picture, we use display thresholds:

Your review still counts before the threshold is reached, and once approved it still unlocks full details for you (see section 13).

Ratings are the simple average of approved reviews from the last 3 years, rounded to one decimal place. We never adjust ratings by hand. Numbers parents share (tryout fees, hourly rates, gate fees …) are shown only as a median, and only once at least 3 people have given them.

7. Moderation steps

1. Submitted: a new review is "pending" and not public.
2. Human review: a moderator checks it against this policy — children, personal information, personal attacks, serious allegations, conflicts of interest, advertising or spam, and whether the experience is within 24 months.
3. Outcome:
   • Reviews that meet the rules are approved and appear once the thresholds in section 6 are met.
   • Reviews that do not meet the rules are not published, and we tell you why.
   • Serious allegations are moved to the confidential report process (section 9).

We usually review submissions within 2–3 business days. It may take longer in busy periods such as tryout season.

Moderation looks only at whether a review follows the rules, never at whether it is positive or negative. We do not rewrite your review.

Reviews may be machine-translated so that both Chinese- and English-speaking parents can read them. Machine translations are labelled "机器翻译 / Machine translation", and the original text is kept.

8. Reporting a review

Every review has a "Report" button. Reasons include: false information, personal attack, identifies a child, serious allegation, undeclared conflict of interest, spam, and other.

• Reports that a review identifies a child or contains a serious allegation: the review is hidden as soon as the report is received, until we finish checking it.
• Other reports: reviewed in normal order; the review may stay visible meanwhile.
• After checking, we keep reviews that follow the rules and remove those that do not.

Disagreeing with a review is not, on its own, a reason to remove it. Genuine negative experiences that follow the rules stay up.

Correction and removal requests (no account needed): if a review, a forum post or a coach page is about you, your child or your organization and is false, out of date, reveals private information or is a personal attack, use the link next to it or fill in the form. We decide within 48 hours and reply by email. Anything about privacy or that identifies a child is hidden as soon as we receive the request.

9. Serious concerns: use the confidential report channel

If your concern involves a crime, abuse, harassment, sexual misconduct or physical safety, please do not write it as a review:

• Click "Report" on the relevant page and choose "Serious concern", or email [safety@yourdomain].
• Only a small number of authorized staff can see these reports, and related content is hidden while we review it.
• Where a concern appears credible, we refer it to the police, the BC Ministry of Children and Family Development (MCFD), or the relevant club or provincial sport organization (PSO).
• We are not an investigative body, and we do not publish allegations on the site.
• If a child is in danger right now, call 911.

See Coach Credentials and Safety for more.

10. Organization and coach replies

• Coaches who claim their page can post one public reply to each review of them, under the same rules.
• Organizations can claim their profile. Once we confirm the claim, they manage that profile.
• A claimed organization can post one public reply to each review. Replies are moderated under the same rules: no revealing or guessing who wrote the review, no information about any child, no threats and no advertising.
• Organizations cannot edit, delete or hide reviews. If they believe a review breaks the rules, they can report it like any other user.
• Claiming a profile or buying a sponsored placement gives an organization no special treatment in moderation.
• Retaliation of any kind against a family or child because a parent wrote a review is prohibited. If it happens, please tell us through the confidential channel.

11. How sorting works

Parent-rating rankings: parent ratings only, and only for things with at least 5 reviews. So that one or two five-star reviews can't top the list, places with few reviews are pulled toward the average for their category (a Bayesian average). Parent ratings, competition results and parents' votes are shown separately and never combined into one score.

Organization and program lists: sorted by distance by default when you share a location, otherwise by name; you can also sort by price.

Review lists: newest first by default; you can also choose "Most helpful" or "Lowest rated first".

Calendar: sorted by date.

The following never affect sort order: payment, sponsored placements, whether a profile has been claimed, or any business relationship with us.

12. How sponsored placements are labelled

• Organizations can pay to appear in specific places such as the home page, sport pages, city pages, the calendar and the camps page.
• Every paid placement is clearly labelled "赞助 / Sponsored" and visually separated from regular listings.
• Sponsorship does not affect the order of regular listings, ratings, which reviews are shown or how they are moderated, or any display threshold.
• Sponsors cannot buy the removal or hiding of reviews, or any "recommended" label.
• Any sponsored article is labelled "Sponsored" near its title, with the sponsorship explained. Editorial content is decided independently by our editors.

13. Give-to-get

Most of the site is open to everyone: organization and program information, official fees with source links, the calendar, group fee summaries (for example by sport, city and program type) and review summaries (tag counts and ratings) that have met their thresholds, and some review texts.

Full details — all review texts and parent-reported fee figures for individual organizations — unlock after you sign in and make one contribution:

• One approved contribution (a review or a fee report) unlocks full details for 12 months from the date it is approved.
• Each new approved contribution restarts the 12 months from its approval date.
• Positive or negative, it is the same. Unlocking depends only on whether a contribution is approved (that is, whether it follows this policy), never on whether the review is positive or negative.
• Fee reports are used only to calculate summaries: a median and range appear for an organization only after 3 reports, and for a group (such as a sport, city and program type) only after 5. Individual reports are never shown.

14. Parent forum

The parent forum is for questions and discussion: clubs and training, tryouts, tournaments and leagues, officiating and rules, school and college pathways, gear, beginner Q&A and a place to vent. The rules in section 2 apply to every post, and in particular:

• No information about a specific child, no contact details, no screenshots of private messages.
• Never name or identify a referee. Officiating is discussed per competition or league; to dispute a call, use the competition's formal process.
• Talk about practices, not people. To review a coach by name, use their coach page (section 2A).
• Serious allegations go to the confidential channel (section 9), not the forum.
• Moderation: posts from new accounts are checked before they appear. Members with an approved review or a few approved posts publish straight away; an automatic check can hold a post for a moderator, and contact details always do.
• Reports: every thread and reply has a "Report" button. A report that a post identifies a child, names a referee or makes a serious allegation hides it until a moderator decides.
• Organizations that have claimed their page can reply as the organization on threads about them. Paid placements never affect the forum.

15. Changes to this policy

We may update this policy and will show the date of the latest update on this page. We will announce significant changes on the site in advance.

Questions? Contact [hello@yourdomain].